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Team Consumer Promoter Score

Capability Template Details

Team Consumer Promoter Score

Enables Teams to measure performance in Customer Satisfaction.

Ideal For

Any consumer (i.e., stakeholder, customer) of the product or service the team produces.

References

Works of thought leaders that influenced the Growth Criteria, assigned Stage, and associated Outcomes.

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Capabilities by Dimension

1 total capability

Product

• Team Consumer Promoter Score

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Capability Growth Criteria Example

Team Consumer Promoter Score

On a scale of 0-4, how likely are you to recommend the services/product of this team to a colleague?

Starting (0)

0

Developing (1)

1

Emerging (2)

2

Adapting (3)

3

Optimizing (4)

4

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